Shipping policy

Shipping Policy

Where we ship. We currently ship within the United States only.

Processing time. Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays) after you place your order. You’ll get an email with a tracking number once your order ships. Please allow up to 48 hours for tracking to update.

Shipping rates and delivery estimates.

• Standard: $8, about 4 to 8 business days from the day you order
• Express: $15, about 2 to 5 business days from the day you order
• Free Standard shipping on orders of $75 or more

Delivery times are estimates, not guarantees. Carrier delays can happen, especially during holidays and busy seasons.

Address errors. Please check your shipping address at checkout. If a package is returned because of an incorrect address, you may need to pay to reship it.

Damaged, lost, or wrong items. If your order arrives damaged or incorrect, email hello@novamodernhome.com within 7 days of delivery with a photo, and we’ll make it right (see our Return and Refund policy). If tracking shows your package delivered but you can’t find it, check with neighbors and your local post office first, then contact us. If your package hasn’t arrived 10 business days after the estimate, email us and we’ll look into it with the carrier.